What Migoy keeps, in plain words.

• Your conversation shows only on your screen. It clears when you refresh or close the page. A short memory of the last few questions (so follow-ups make sense) stays in that browser tab until you close it.
• Each question is sent to our server to find the answer. We don't store the question. We keep your latest answers in memory for about 10 minutes, so a dropped connection can show them again without using up a question.
• AI services can help find relevant notes or write an answer. Meaning-based search sends Google your question and brief follow-up context, even when the answer comes directly from our notes. Answer writing can also send the town and relevant notes (see Who else handles data). Please don't type private details like ID numbers or health records.
• We keep counts of common topics: the town, whether an answer was found, and which note was used. Never the question, and never who asked.
• We count how often a listing is shown each day. Just the listing and the number, nothing about you.
• If you tap 👍 or 👎, we save that, the reason you picked or typed, and which notes were used. A 👎 or a flag also saves the first part of the answer (not your question) so a person can check it.
• To keep chat free and fair, we count questions per hour. Your internet address is stored only as a scrambled code. If we can't see the address, we use a scrambled code from your browser type and language instead.

Tips about a business or service

Claims (“This is my business”)

Paying for Boost

Who sees tips and claims: the Migoy team, and the LGU staff for that town if the town has a team on Migoy. To stop spam, each form counts sends with a scrambled code of your internet address, like chat does.

• We save your email, your name (optional), and your password in a scrambled form we can't read back.
• You can ask up to 25 questions an hour (without an account it's 12). Optional Research Plus is 50 an hour after you request and pay — not auto-charged. We don't send any email right now.
• A sign-in cookie keeps you signed in for up to 7 days. Sign out anytime on the Research page.
• Your hourly limit is counted on your account, not your internet address.

• A staff account stores your name, email, role, your LGU and its towns, and your password in a scrambled form we can't read back.
• Each approve, reject, or unpublish is saved with your name, email, and the time, so your team can see who decided what.
• When an owner removes someone from the team, that person can no longer sign in. Their past decisions stay in the record.
• Staff can see tips, claims, and feedback for their own towns, including the contact details people gave. Owners and admins also see contact messages for their towns. Please use them only to check and reply.
• A staff sign-in cookie keeps you signed in for up to 7 days.

• Migoy sets a cookie only when you sign in: one for Research accounts and one for LGU staff. Each one holds who you are, is signed so it can't be changed, and ends when you sign out or after 7 days.
• Your browser also remembers the town you picked, and the app may save pages for offline use. Staff pages and answers are never saved this way.
• We don't use advertising or analytics trackers.

• AI services: help search notes and write some answers. Google processes questions and published notes for meaning-based search. An answer provider can receive the question, the town, and relevant notes. We don't attach your account profile. Each provider keeps data under its own policy. Under Google's free-tier terms, submitted content may be used to improve its products. See Google's API data-use terms.
• Cloudflare: delivers the site securely, so it handles your internet address. It may also store a backup of the published local notes, which includes approved listing details.
• Database host: stores accounts, tips, claims, messages, and the counts above.
• Email sending service: used only if Research confirmation emails are turned on.

• Your conversation: until you refresh or close the page.
• Saved answers for dropped connections: about 10 minutes.
• Confirmation links: 24 hours.
• Sign-in cookies: until you sign out, or 7 days at most.
• Accounts, tips, claims, messages, payments, feedback, and topic counts: until we delete them. Ask us anytime.
• Hourly question counters: the count starts over every hour, and the scrambled codes are cleared after about a day.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you can:

There's no button for this in the app yet. Ask us through the contact form and we'll handle it.

The form opens with Privacy request already chosen. Tell us what you need. Include the email or number you used, so we can find your data.

Privacy requests are seen only by the Migoy team — not by your town's LGU staff.